Before contacting our warranty team, please ensure that the battery is fully charged by leaving it plugged in for 2-3 hours.

Heating times will vary depending on environmental conditions such as wind speed, outside temperature. The heating times can last between 1.5 hours up to 8 hours depending on how warm you set your temperature and environmental factors.

Our patent-pending self-adjusting technology optimizes battery by knowing when to turn on and off. If the battery is lasting less than 20 minutes after 2 hours plugged into the charger, please contact our warranty team.