Please contact us at [email protected]. We will reach out to you within 24 hours and walk you through the process of submitting a warranty online, thank you for your patience!
Shipping for returned items for warranty must be pre-paid and insured. COD will be refused and fees incurred by the customer. Return shipping labels are not provided. Livewarm™ cannot be held liable for lost in-bound packages. Products accepted for repair must be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
We are committed to delivering the best in heated garments and providing our customers with the best service possible. If you are not completely satisfied with your Livewarm™ product, please contact us at [email protected]. Your feedback is valuable to us.
LIVEWARM™ LIMITED WARRANTY POLICY AND GUIDELINES
When you purchase a Livewarm™ product, the heating element are warrantied by default for 1-year from date of receipt. Electrical plugs, Connectors, and any solder joints, as well as all materials and craftsmanship are covered by a 1-year warranty from date of receipt also. Batteries and Chargers have a 90-day warranty from date of receipt. Normal wear and tear, and or customer negligence is not covered under the Livewarm™ warranty. All warranties are non-transferable and apply solely to the original purchaser. Proof of purchase must be provided if any warranty claim is to be honored. Shipping costs for all warranty claims are the responsibility of the customer. If/when the warranty claim is accepted by Livewarm™, we will refund your return shipping costs. Using other manufacturers’ accessories, controllers, or batteries with your Livewarm™ products may void the warranty. Once a warranty request has been received and approved, you have 7 business days to send in your products for evaluation.
90-DAY WARRANTY ON RECHARGEABLE BATTERIES AND CHARGERS
When you purchase a Livewarm™ product within the United States, the Livewarm™ rechargeable Lithium/NIMH battery packs and chargers are warranted from factory defect for 90 days from the initial receipt. Special care should be taken to prolong the life of your battery. It is important that you charge your battery regularly and that you maintain at least 25% of your battery power when not in use or left idle. Batteries must only be used with products with an amp rating less than the maximum capacity output rating for the battery. Livewarm™ will repair or replace any battery or charger found under normal use to be defective during the warranty period. Our warranty does not cover damage caused by misuse, accident, abuse or improper care.Once a warranty request has been received and approved, you have 7 business days to send in your products for evaluation.
90-DAY WARRANTY ON ELECTRICAL COMPONENTS
Livewarm™ electrical components are warranted from factory defect for 90-Days from the date of receipt. Any alteration of the product voids the warranty. Once a warranty request has been received and approved, you have 7 business days to send in your products for evaluation.